Contact Us


Our first objective here at Waymark Gear Co. is to make sure we are meeting your needs and answering your questions directly.

Give us a call directly: 801-508-4216
Let us know how we can best serve you. (Mon-Fri: 8:00am-4:00pm MDT)

Our FAQ page answers common questions about pack sizing, materials, and other common questions. However if you don't find what you're looking for, just give us a call. We’re here to answer the following questions:

  • General information about Waymark Gear products

  • Help with an order or shipment

  • Changes to an order*

  • Pack sizing and pack selection

  • Other general questions

*Please note, Waymark Gear Co. packs are made to order. Some changes cannot be made to your pack as this affects production. The only changes that we accommodate are hip belt size, torso size and color. If you need to make any other changes, you'll need to cancel your order and place a new order with the correct selections. Thank you!

For help with general questions, we also answer email inquiries at: or often we have our online chat feature available. If you see the "chat with us" bubble, it means we're online and ready to help. If you email after 4pm MDT, we will get back to you the next business day.

Shipping, Returns & Warranty

Refer to our Shipping, Returns & Warranty page for more information on warranty, repairs, and returns/exchanges.


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